Strictly no refunds.
Purchases can only be exchanged for identical items in a different size. (e.g changing harness size from Small to Medium)
Exchange is only applicable if the following conditions are fulfilled:
1) Items of different sizes subject to availability within 14 days after receiving of item with the proof of receipt.
2) Items must be in original condition with tags attached and in original packaging.
Visit us within 7 working days after you have made your online purchase during opening hours for collection. Please bring a copy of the confirmation receipt (printed or screenshot) for verification during collection.
We are located at 511 Serangoon Road, Singapore 218153.
Delivery will take 4 to 5 working days after purchase. We charge a standard delivery fee of $15 for all orders.